General Condition Of Sale

The offer and the sale of products on the online store www.milanoventuno.com are ruled by these Conditions of Sale. The General Conditions of Sale shall be viewed and known by the customer, who must explicitly declare to have inspected and accepted them before sending the purchase order. While visiting the online store and making a purchase, you enter into a contractual relationship with Janvier XIV SA, headquartered in Switzerland, Giassa Stipa, 11-7504 Pontresina Registration to the Trade Registry of Graubunden CH-350.3.011.880-2, P .IVA CHE-279 451 237 MWST / VAT / IVA. For any further information, please contact customer service on info@milanoventuno.com. For any other legal information, go to the sections Commercial Policy, Privacy Policy, Shipping and Returns, Payments, Legal Terms, which are considered an integral part of these Conditions of Sale.

Conclusion of the Contract with MILANOVENTUNO

The customer can freely access the online store www.milanoventuno.com and see the products sold, along with basic technical informations and images, provided in order to illustrate the products. The customer can select one or more products of interest and collect them in his shopping cart. By accessing the cart, the customer can view before purchase and payment, all informations related to the purchase of the products, including shipping. After entering all items in basket, to conclude the purchase of one or more products on www.milanoventuno.com, Customer shall proceed to checkout and fill in the order form. The order is not complete until you have entered all information required for performance of the contract, after confirming the capture of knowledge of these Conditions of Sale and after pressing the button "send order". In this way, the order will be sent in electronic format to MILANOVENTUNO.

Before purchasing the products by sending the order form, the customer is required to read the Conditions of Sale and the information on the Return Policy (Shipping & Returns). The order form is a summary of the information and characteristics of the selected product, including shipping costs. The sales contract will be concluded when MILANOVENTUNO receive the order placed by the customer electronically, after verifying the correctness of the data related to the order. The order form will be stored in our database for the period of time required to process your order and as provided by law. It is possible to access the form by clicking on the My Account section. MILANOVENTUNO may not process the order in the event of insufficient guarantees of solvency, incomplete or incorrect, or in the event of unavailability of products. In such case the customer will be informed by e-mail of the reason why the contract has not been concluded and the order was not processed. If the products featured on the online store www.milanoventuno.com are no longer available for sale at the time of the last access on the website by the customer, MILANOVENTUNO will promptly notify the customer and in any case within thirty (30) days from the day following that on which customer sent the order. In case the order form and payment of the related product went through, MILANOVENTUNO will refund the customer the amount paid and the contract will be terminated by the parties. By transmitting the order form, the Customer unconditionally accepts and agrees to comply with these Conditions of Sale, the Privacy Policy and the information right of return. We invite the customer who does not agree with these Terms or any of them, to refrainf rom concluding the purchase order on www.milanoventuno.com. After the conclusion of the contract, MILANOVENTUNO sends to the Customer, via e-mail, a receipt of the purchase order, together with its General Conditions of Sale and the information on the Return Policy. The purchased product is intended only for the country in which the customer places the order. MILANOVENTUNO disclaims any liability for any release of the product in a different country from the customer, who will be required to follow the regulations and restrictions both for export from the country in which the item is purchased for 'import in the country in which it intends to take it.


Products Warranty

Items sold on www.milanoventuno.com are only new and authentic. MILANOVENTUNO does not sell used, irregular products or of lower quality than the corresponding market standards. Each product is accompanied by images and data sheet with detailed description of the item. The correct reproduction of the images, however, can depend on the resources used, it is possible that the photographic representation, and especially the color does not exactly match the product itself. They are therefore to be understood purely descriptive. Any additional information can be requested by writing to info@milanoventuno.com or through channels Facebook, Twitter, Instagram, Pinterest and Google+. prices The prices on the website, payments, invoices and orders in Euro or Swiss Francs. To help customers approximate their carrying Euro / Franc in their local currency, our site has a currency converter. The amount that will be charged to the credit card or Paypal account of the customer, may vary because it is based on currency fluctuations and bank charges. MILANOVENTUNO encourages customers to contact their bank to receive detailed information on exchange rates and bank fees related to the transaction. The prices of the products may be subject to change. MILANOVENTUNO encourages customers to make sure of the final price of sale before sending the relevant order form.



In the order form are listed all the available methods for the payment of the price of the products and their shipping costs. To know in detail the methods of payment available, see Payments. If paying by credit card, financial informations (credit card number / debit card, expiration date, etc.) will be forwarded to the bank providing the electronic payment system remotely via an encrypted protocol without third parties having access to them. Such details will never be used by MILANOVENTUNO except for performing the procedure relevant to your order and issue refunds in the case of return of the products as a result of exercising the right of return, or if it becomes necessary to prevent or report to the police the commission of fraud www.milanoventuno.com. coupon codes Customers who subscribe to the newsletter of MILANOVENTUNO receive updates on promotions and coupon codes that can be placed in the cart during the purchase process. Any promotional codes can also be distributed by or through third-party partners through social channels MILANOVENTUNO owns. Each code has a start date and end validity and that time limit can not be extended in any way. Promotional codes can be used in conjunction with vouchers and coupons issued in the case of credit open.

Store Credit / Gift certificates

The vouchers can be issued instead of refunds for returned goods, and in any other case that an item becomes unavailable. The shopping voucher can be used within 6 months from the date of the return for the purchase of equal or greater value. If you wish to make a purchases of a smaller amount and get the difference in store credit, contact MILANOVENTUNO at store@milanoventuno.com to request a replacement coupon.


Shipping Methods

The Customer is requested to read the information on the shipping policy, the Shipping & Returns section. The Customer is requested to pay particular attention to the information in this section because the information contained herein are an integral and essential part of the Conditions of Sale and, therefore, are considered to be given and completely understood and accepted at the time of transmission of the order form.

Customer Service

For information on selling, order status, returns and after-sales procedures email: store@milanoventuno.com For information on products, sizes or requests for additional photos, please contact: info@milanoventuno.com If you have any feedback, warning or advice, please contact: info@milanoventuno.com You can also contact us on our social channels: FACEBOOK: https://www.facebook.com/milanoventuno TWITTER: https://twitter.com/MilanoVentuno INSTAGRAM:milanoventuno PINTEREST: http://www.pinterest.com/milanoventuno/ GOOGLE +:


Return Policy


The customer has the right to terminate its contract with MILANOVENTUNO, without any penalty and without specifying the reason, within fourteen (14) days from the day of receipt of goods purchased on the online store www.milanoventuno.com. To withdraw from the contract, the customer must fill out the Return Form and send it directly online from the website www.milanoventuno.com. MILANOVENTUNO sends you confirmation via e-mail of receipt of the return request. Alternatively, the notice may be sent via fax at 00 41 (0) 81 508 58 06 or by registered mail with return receipt requested at XIV Janvier SA, Stipa Giassa 11, 7504 Pontresina, Switzerland, and in any event within fourteen (14) days of receipt of the product. In this case, it is up to the customer to prove the proper and timely exercise of the right of return. After you submit your return request to MILANOVENTUNO through the form, the customer must deliver the product to the carrier indicated by MILANOVENTUNO (BRT or FedEx) within fourteen (14) days from the date of formal notification made by entering the number refund of the returned item in the consignment note, as indicated in the instructions provided by MILANOVENTUNO. For returns made by the courier indicated by MILANOVENTUNO the return shipment is free of charge. Any import duties for shipping from outside the EU are the responsibility of the customer. MILANOVENTUNO reserves the right to refuse returns that are unauthorized or sent by courier services other than those specified in the mail with instructions to return. Acceptance of these returns, however, results in a charge equal to 10% of the value of the returned goods.


Conditions for the exercise of the Return


The right of return is exercised properly if it fully complies with the following conditions: 1. Complete filing of the Return Form sent directly online through the website www.milanoventuno.com within fourteen (14) days of receipt of the product. Alternatively, the notice may be sent by fax on 00 41 (0) 81 508 58 06 or by registered A / R at the XIV Janvier SA, Stipa Giassa 11, 7504 Pontresina, Switzerland, and in any event within fourteen (14) days of receipt of the product. 2. The product must not have been used, worn, washed, damaged and must not show any sign of alteration and use; 3. The product must be fitted with label intact and attached, any packaging and accessories (dustbags, hangers, garment covers, etc.); 4. The product must be returned in their original packaging, which is considered for all purposes an integral part of the product and must not have been in any way damaged and / or altered, or used as a single outer packaging; 5. The returned product must be delivered to the carrier within fourteen (14) days from the date of formal notification to MILANOVENTUNO the will to terminate the contract. 6. The product must not have been damaged in any way. MILANOVENTUNO reserves the right to request photographic evidence before allowing returns for defective goods and bear the shipping costs for the return of the goods at their premises. Returns for perfumes and cosmetics arfe not accepted. Authorized returns must be shipped to MILANOVENTUNO from the same country in which the original order was delivered. If all the required conditions have been fully met, MILANOVENTUNO full refunds to the customer the price of the product purchased. MILANOVENTUNO not accept returned merchandise if the return does not comply with all terms and conditions listed above. In these cases, the goods will be returned to the sender at the original shipping address.


Time and methods of refunding

As soon we receive your return and verify that all requirements have been met, we send the customer an e-mail confirmation of acceptance of the return, or, if abnormalities have been detected, an email of not acceptance of the return will be sent. MILANOVENTUNO offers the customers three different types of compensation. 1. Size exchange The customer can only make the change to a different size or a different color of the same item, if available. 2. Store Credit Once the return is received and accepted as conforming will be sent to the client with a code value of the item provided, to be used for subsequent purchases. The discount code can be used within 6 months from the date of the return for the purchase of equal or greater value. If you wish to make purchases worth less and get back the difference in store credit, contact MILANOVENTUNO at store@milanoventuno.com for replacement of the code. 3. Reimbursement Regardless of the method of payment used by the customer, MILANOVENTUNO will refund as quickly as possible, but no later than fourteen (14) days from the date on which it became aware of the right of withdrawal, or when satisfied that the withdrawal is occurred in respect of all the above conditions and the integrity of the product received has been verified. The actual time for the return or restitution of the sums paid for the purchase of the product depends on the method of payment used. For purchases made by credit card / debit card, the time it takes to see the refund depends on the institution that issued the card. The value date of the crediting will have the same, so you will not suffer any loss of bank interest. For purchases made via PayPal, the refund will be credited to the Customer's PayPal account and will be immediately visible. The actual refund to the credit card from the customer's PayPal account, depends on the institution that issued the card. For purchases made by bank transfer, the refund will be done on the bank account used, normally within seven (7) business days. For purchases made with cash on delivery, refunds will be credited to the account specified by the customer, normally within seven (7) business days. Please make sure to provide correct informations to MILANOVENTUNO in order to not incur in delays in crediting. In case of a gift, the refund will be given to the person who made the payment.




For information about the processing of personal data by MILANOVENTUNO, please read our Privacy Policy.



Applicable Law


These Terms and Conditions of Sale are governed by Swiss law. 13. Modification and update 13.1

The General Conditions of Sale may be amended from time to time, partly as a result of changes in the regulations in force. The new General Conditions of Sale shall be effective from the date of publication on www.milanoventuno.com