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Shipping & Returns

SHIPPING
Costs

Shipping is free for purchases of more than € 250,00 in Europe and Switzerland. For smaller amounts, the following rates will apply for each product: € 7,00 for shipments to Italy € 15,00 for shipments to Europe and Switzerland. Shipping rates for USA, Canada, Asia and Oceania is € 20,00, rate for shipping to Middle East is €25,00 and rate for shipping to Africa and South America is € 40,00. In the case of multiple products, the additional cost per item will be 50% of the price per item. No deliveries are made in Mailboxes and General Delivery. If we are asked to deliver an address at which MILANOVENTUNO does not deliver, the order will be rejected and will be immediately communicated to the customer. Shipments are made through couriers BRT, FedEx and DHL. All shipments are accompanied by MILANOVENTUNO official invoice stating the value of the individual items in euros. For items purchased on sale or with a promotional price, the invoice shows the discounted amounts. Shipments made in Switzerland and the European Union are inclusive of import duties. Any local taxes and duties of the individual states, not related to the import charges are not included and are the responsibility of the customer. For shipments in the remaining geographic areas, any import duties, local taxes or fees are not included and are the responsibility of the customer.

 

Delivery times

MILANOVENTUNO processes the shipment from Monday to Friday with hours of operations of  9:00-17: 00. Orders placed during the weekend will be processed on the following Monday morning. Average time estimated for delivery from date of shipment: USA and Canada: 3-5 days depending on the destination Europe: 1-2 days to major destinations / 3-4 days to remote destinations South America: 3-5 days Asia and the Middle East: 3-5 days Australia and Oceania: 3-5 days to major destinations / 6-8 days to remote destinations Africa: 3-5 days MILANOVENTUNO is not responsible for any delay due to customs inspections and operations, or acts of God beyond the control of MILANOVENTUNO. If paying by bank transfer, the shipment will be processed only upon confirmation of receipt of payment. In the case of new customers, MILANOVENTUNO reserves the right to contact Paypal or bank customer to obtain approval for payment, so that we can then proceed with the shipment. This verification may cause some delay in shipping for your first order. Orders for items already available are shipped on the first working day following that on which the order was placed, subject to confirmation of the availability of merchandise and bank verification for our new customers. In all cases MILANOVENTUNO reserves the right to delay dispatch in case of acts of God events. As soon as your order ships, MILANOVENTUNO sends you an email with the tracking number and link to track the progress of the shipment. Customers are asked to check the package received at the time of delivery by the courier before signing or reception. The packages MILANOVENTUNO are carefully packed and sealed by plastic straps and / or nylon shrink casing. In the event that the package appears tampered with, customers are asked to sign the goods unchecked receipt, or to refuse delivery. If the package has been obviously tampered with or has been signed with an unauthorized signature, customers are asked to immediately contact the address MILANOVENTUNO store@milanoventuno.com. If the package is not delivered for reasons dependent on the client (wrong address, recipient absentee, phone number incorrectly, etc.), Or if the customer refuses delivery, shipping charges and any charges will be deducted from the refund due to the customer.

 

RETURNS

Return Policy

MILANOVENTUNO protect and guarantees complete customer satisfaction. For this reason, the return is free in Switzerland and European Union. For the rest of the world, the Customer must return the item through a courier that he/she will personally select. The costs of shipment, along with the responsibility in case of item loss or damaging, are entirely at the customer's expense. 
If not satisfied with his purchase, the customer can exercise his right of return, without penalty, within fourteen (14) days from the date of receipt of the product purchased on www.milanoventuno.com, by sending and email to info@milanoventuno.com. For Switzerland and Europe, after you submit your return request to MILANOVENTUNO through the form, the customer must deliver the product to the carrier indicated by MILANOVENTUNO (BRT or FedEx) within fourteen (14) days from the date of formal notification made by entering the number refund of the returned item in the consignment note, as indicated in the instructions provided by MILANOVENTUNO. For returns made by a courier indicated by MILANOVENTUNO the return shipment is free of charge. Any import duties for shipping from outside the EU are the responsibility of the customer. MILANOVENTUNO reserves the right to refuse returns that are unauthorized or sent by courier services other than those specified in the mail with instructions for the return. The acceptance of these returns, however, results in a charge equal to 10% of the value of the returned goods. For the rest of the world, after you submit your return request to MILANOVENTUNO through the form and receive a confirmation, the Customer must return the item through a courier that he/she will personally select. The costs of shipment, along with the responsibility in case of item loss or damaging, are entirely at the customer's expense. Any import duties for shipping from outside the EU are the responsibility of the customer. 

Conditions for the exercise of the right of return

The right of return is exercised properly if these conditions are fully complied with :

1. Correctly sending an email to info@milanoventuno.com, that will confirm receival, within fourteen (14) days of receipt of the product. Alternatively, the notice may be sent by fax on 00 41 (0) 81 508 58 06 or by registered A / R at the XIV Janvier SA, Stipa Giassa 11, 7504 Pontresina, Switzerland, and in any event within fourteen (14) days of receipt of the product.

2. The product must not have been used, worn, washed, damaged and must not show any sign of alteration and use;

3. The product must be fitted with label intact and attached, any packaging and accessories (dustbags, hangers, garment covers, etc.);

4. The product must be returned in his original packaging, which is considered for all purposes an integral part of the product and must not have been in any way damaged and / or altered, or used as a single outer packaging;

5. The returned product must be delivered to the carrier within fourteen (14) days from the date of formal notification to MILANOVENTUNO the will to terminate the contract.

6. The product must not have been damaged in any way. MILANOVENTUNO reserves the right to request photographic evidence before allowing returns for defective goods and bear the shipping costs for the return of the goods at their premises. Do not make returns for perfumes and cosmetics. Authorized returns must be shipped by MILANOVENTUNO from the same country in which the original order was delivered.


If all the required conditions have been fully met, MILANOVENTUNO will fully refund to the customer the price of the product purchased. MILANOVENTUNO does not accept returned merchandise if the return does not comply with all terms and conditions listed above. In these cases, the goods will be returned to the sender at the original shipping address. Timing and method of refunding: As soon as we receive your return and verifying that all requirements have been met, MILANOVENTUNO send the customer an e-mail confirmation of acceptance of the return, or, if they have been detected abnormalities, an email of not acceptance of the return.

MILANOVENTUNO offers customers three different types of compensation.

1. Size exchange

The customer can only make the change to a different size or a different color of the same item, if available.

2. Store Credit

Once the return is received and accepted as conforming will be sent to the client with a code value of the item provided, to be used for subsequent purchases. The discount code can be used within 6 months from the date of the return for the purchase of equal or greater value. If you wish to make purchases worth less and get back the difference in store credit, contact MILANOVENTUNO at store@milanoventuno.com for replacement of the code.

3. Reimbursement

Regardless of the method of payment used by the customer, MILANOVENTUNO will refund as quickly as possible, but no later than fourteen (14) days from the date on which it became aware of the right of withdrawal, or when satisfied that the return is occurred in respect of all the above conditions and the integrity of the product received has been verified. The actual time for the return or restitution of the sums paid for the purchase of the product depends on the method of payment used. For purchases made by credit card / debit card, the time depends on the institution that issued the card. The value date of the crediting will have the same date as the debit, so you will not suffer any loss in terms of bank interest. For purchases made via PayPal, the refund will be credited to the Customer's PayPal account and will be immediately visible. The actual refund to the credit card from the customer's PayPal account, depends on the institution that issued the card. For purchases made by bank transfer, the refund will be used on the current account, normally within seven (7) business days. For purchases made with cash on delivery, refunds will be credited to the account specified by the customer, normally within seven (7) business days. Please pay attention in communicating the correct informations to MILANOVENTUNO so as not to incur delays in crediting. In case of a gift, the repayment of the sums will be given to the person who made the payment.